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Facilities Operations Management

The Facility Operations Department mission is to safely provide a high-quality physical environment and core services in support of operations. This is to be accomplished through an adaptive and diverse support team of dedicated and well-trained professionals whose purpose is to meet the facilities needs of the Computing Division, its members and the people and organizations that we serve.

Effective facilities management, combining resources and activities, is vital to the success of any organisation. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.

The purvey of OM ranges from strategic to tactical and operational levels. Representative strategic issues include determining the size and location of manufacturing plants, deciding the structure of service or telecommunications networks, and designing technology supply chains. Tactical issues include plant layout and structure, project management methods, and equipment selection and replacement. Operational issues include production scheduling and control, inventory management, quality control and inspection, traffic and materials handling, and equipment maintenance policies.

Facilities Operations Management in Macdonald’s

Facilities Management acts as the landlord responsible for all facilities maintenance functions in support of the core marketing, engineering, operational and manufacturing in Macdonald’s. Programs and Services acts as a liaison between facilities management and the operating divisions; makes sure facilities management is meeting customer needs and expectations.


“Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”

(CEN the European Committee for standardisation)

MacDonald’s – an Introduction

The world’s major chain in fast-food restaurants is “McDonald’s Corporation” that was firstly introduced in 1940 by two brothers Dic and Mack. Its logo was introduced in 1962 by Jim Schindler and that resembles to “M”a shaped sign and this sign can be seen on the side of the McDonald’s but its name added with the logo in 1968. McDonald’s branches are more than 31,000 with the leading of global food service retailer and so this restaurant serving more than 58 million people in 118 countries each day. There are more than 1190 restaurant of MacDonald’s in UK and 1.5 million workers are working in all over the world. Ray Kroc became the first franchisee appointed by Mac and Dick for McDonald in San Bernardino California in 1954 after that with the passage of time in USA and other countries in the world it franchised. Independently More than 75% of McDonald’s restaurants in the worldwide are owned by local men and women.

Responsibilities of facilities managers for staff engaged in facilities operations

At Business Link we believe that skilled, motivated and committed employees lead to revenue growth, profitability and customer satisfaction. This can be achieved by knowing how to effectively engage with staff and create an environment that encourages personal development. Facility Manager knows and understand very well this issue e.g. he awares..

  • Understanding employee needs and wants
  • How to create a stimulating and challenging role
  • Civilised treatment and working environment
  • Exposure to and recognition of senior management
  • Encouragement and praise for good performance
  • Support and mentoring
  • Respect for work and life balance
  • Training to improve skills
  • Encouraging job advancement

Managers Responsiveness in Operational Aspects

Facilities management is an essential strategic discipline because it operates the high-level, strategic change required by senior decision makers into day-to-day reality for people in their work or living space. Facility managers have following responsibilities for Macdonald’s.

  • Deliver effective facility management of Macdonald’s assets
  • Enhance the skills of people within the FM sector and provide identifiable and meaningful career options
  • Enable new working styles and processes is vital in this technology driven age
  • Enhance and project for Macdonald’s identity and image
  • Help the integration processes associated with change, post-merger or acquisition
  • Deliver business continuity and workforce protection in an era of heightened security threats

Example of Responsibility the Facilities Manager hastowardscustomers Administrative services managersplan, coordinate, and direct a broad range of services that allow Macdonald’s to operate efficiently. They might, for example, coordinate space allocation, facilities maintenance and operations, and major property and equipment procurement. They also may oversee centralized operations that meet the needs of multiple departments, such as information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, recycling, wellness, and transportation services. Administrative services managers also ensure that contracts, insurance requirements, and government regulations and safety standards are followed and up to date. They may examine energy consumption patterns, technology usage, and personal property needs to plan for their long-term maintenance, modernization, and replacement.

Impact on Facility Operations to Employers or Agencies

The role and responsibilities of agency managers and supervisors in protecting their employees from harm through the identification and control of workplace hazards. The main focus is on personal protective equipment, including selection, training, enforcement, and program review.

Facility Managers must provide a safe work environment for their employees, according to the Occupational Safety and Health Administration and Virginia Executive Order 52 Workplace Safety and Health; good business practices, and employee families place similar demands on employers. To do this, the agency must determine what hazards are associated with its operation and what is needed to protect employees from being injured by these hazards or eliminate the hazard altogether.

Assessment of Saturatory Regulations in Macdonald’s

Statutory regulation exists to protect the publicagainst the risk of poor practice. It works by settingagreed standards of practice and competenceby registering those who are competent to practise and restricting the use of specified protected titles to those who are registered.

Facility operational manager’s need to tell to his staff about rules and regulations e.g.,

definitions, permit requirements e.g., general, inspection or investigation, references, permit requirements, exceptions to the standard; about enforcing regulations e.g., probation, consultation, inspections etc; about enforcing actions e.g. general, violation classification etc; about enforcing action e.g. general, in service training, health statics etc; about reporting procedure e.g. emergency call number, medical call numbers etc; about fire presentations e.g. arrangements for fire departments response , inspection, evacuation plan, fire response training etc; about facility accommodation, mobile units, severability and general etc etc.

Health and Safety Rules Measured by Facility Manager

Information from health and safety performance measurement is needed by

the people in the Macdonald’s who have particular responsibilities within the

health and safety management system. These will include directors, senior

managers, line managers, supervisors, health and safety professionals and

employees and safety representatives. They each need information appropriate to

their position and responsibilities within the health and safety management system.

There needs to be overall coherence in approach so that individual measuring

activities are aligned within the overall performance measurement framework.

In effect this results in a hierarchical set of linked measures which reflect the organisation’s structure.

“Each organisation must create and communicate performance measures that reflect its unique strategy” ( Kaplan)

Health and Safety is a very important part of any business and various Acts place varied responsibilities upon employers. This pack addresses many of the basic issues but we do not profess to be experts in this field. As different companies have different methods of operation so facility manager advises that always obtain independent expert Health and Safety advice prior to implementation or use of any CGD document

Required Documentations with Saturatory Regulations for Measuring Health and Safety

The Health and Safety of all our employees, members, guest, clients, customers, patients, contractors, visitors and members of the public, etc. is the paramount importance to Hughes, MacDonald & Davidson that introduced by facility managers.

  • The company undertakes to provide employees with a safe environment in which to perform their duties.
  • The company will train employees in the safe method to be applied to any tasks they have to undertake.
  • Will maintain all equipment, either electrical or mechanical, in accordance with manufacturers recommendations where applicable, or with individual assessment relevant to that piece of equipment to ensure safe and effective operation.

Macdonald’s has more than five employees and that includes the owners and some part-time staff, that’s why Macdonald,s needs written healthand safety documentation. The Law requires that you have a written healthand safety policy statement. Linked to this statement will be the arrangements that exist with the bank for dealing with healthand safety.

Healthy and Safety Policies

Health & Safety Policy StatementsGeneral statement, and policy examples, including contractors

  1. Standard Health & Safety and Risk Assessment formsAnnual audit, risk assessment forms & plans.
  2. Environmental FormsPolicy, assessment checklist & action plan and waste disposal note.
  3. First Aid, Accidents and DiseaseAccident, investigation, treatment and Riddor report forms
  4. Fire SafetyRisk Assessment forms, policy and procedures and records
  5. Smoke Free, Drugs and Alcohol PoliciesUp-to-date policies governing smoking, drugs and alcohol.
  6. Safe DrivingSave Driving Policy, Guidance for Employees who Drive for Work and Vehicle Checklist
  7. Display Screen EquipmentQuestionnaire, identification & eyesight records and risk assessment
  8. Chemical and Hazardous Substances – COSHHSafety data, risk assessment and

    action plan forms etc etc.

Effective Systems for Processing information and Maintaing Communications

The effective systems process is fair and transparent, allowed for some negotiation of roles and responsibilities, and ensured that the most suitable people are appointed to the right jobs and remunerated accordingly. Facility managers deployed teaching and non-teaching staff effectively, and knew how to use and build on their individual strengths. staff is well supported by the school’s arrangements for continuing professional development, which included a wide range of different development opportunities. The facility manager procedures is used well to support for staff development in Macdonald’s.

Required Effective Facilities Operations

The Facility Operations Center provides computer programs designed to assist in the planning, management and administrative procedures required for an effective maintenance and asset management process. As an information technology tool for managing the maintenance process, a Computerized Maintenance Management System (CMMS) is a mission-essential part of any organization, and a tool for success.

Facilities Manager Support for Effective Building Management

The Department Chair or Division Manager assigns a qualified Building Manager and alternate for each of their facilities. The Building Manager serves as the single point-of contact for the coordination of non-programmatic operational issues that affect multiple and common areas of assigned building’s, such as utility shutdowns, maintenance activities, and construction projects. This ensures that the integration and execution of facility work is managed and controlled to safely and effectively accomplish operations, maintenance, and modification, while minimizing adverse impact on the mission-related work. The Building Manager also plays an integral role in ensuring that the Facility Use Agreements (FUA) are maintained and in facilitating the FUA process.

IM’s goal is to ensure Brookhaven National Laboratory real property assets are planned for, managed, tracked, and upgraded as required in order to meet BNL’s current and future programmatic needs. To accomplish this IM performs site and utilities master planning, manages BNL’s new project request and prioritization system (3PBP), maintains utilities maps, manages BNL’s space and facilities data base, and provides program management for BNL’s GPP, Line Item and Operating Funded Project programs.

“Investigates the cost effectiveness of facilities management in relation to the contribution which it makes to bottom-line profits. Concludes that fully cost-effective facilities can only be achieved where independent benchmarking exists and this leads to a facilities policy.”(Bernard Williams)

Quality and Effectiveness of Facilities Operations

For quality and effective facilities operations management administration, books, contract management, customer relations, customer service, data acquisition, delivery, documentation, file management, indexing, interpretation, invoicing, materials management, next, oil painting, quality, quality control, rapport, record keeping, reports, research, safety, sales, scanners, supervisory skills, technical support, telephone skills and transportation skills consider significant element for Macdonald’s.

Operations facilitiesand workers are physically seen or capable of being monitored by customers andthe practice offacility operationsandqualitymanagement is accepted vices also have a tangible product content.

Analyse the procedure in Quality and Effectiveness of Facilities Operations

Team effectiveness as measured by team knowledge and skills are significantly associated with the extent of advance clinical access (ACA) implementation in both primary and specialty care. Team functioning was significant only in primary care. Facility Management support as measured by personal leadership support for quality improvement and the importance of reduced wait times is also significantly associated with ACA implementation, but practical facility management support and organizational culture is not. Team effectiveness partially mediated the relationship between extent of implementation and personal leadership support. Findings support the underlying theory that implementation of clinical innovations depends on both individual staff and a more complex dynamic of individuals operating within work units in the larger organization like Macdonald’s.



Christine Williams, “The state of quality management in six leisure related research sites” 1998, Issue 2, Page 95 to 103, Publisher, MCB UP Ltd.

Bernard Williams, “Cost-effective facilities management: a practical approach” 1996, volume 14, Publisher: MCB UP Ltd.

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